Risk FAQs

We stand behind our products and our customer service commitments. Therefore, if you have any questions regarding your order or require assistance, please contact our customer services team either by email at: or by using our contact us page.

What size do I choose?

We have size charts attached to most of our items online, but if these do not answer your questions please do not hesitate to contact us at and we will be happy to offer you advice and guidance on what size is right for you.

How do I return my order?

If you require an exchange or refund, please send your order back to us via a tracked delivery service with the enclosed returns form completed to the address below. Prior to doing so, please ensure your return is compliant with our returns policy as stated both online and on your returns slip. If you have any questions regarding your orders compliancy, please do not hesitate to contact a member of our team at


Pointer house farm
Fleetwood road 
Poulton le fylde


How long will it take for a return to be processed?

Returns may take 2-3 working days from our receipt of the return to be processed, with refunds taking a further 2-3 working days to be credited.(This may increase due to reasons beyond our control.)

Has my order been shipped out yet?

When your order has been shipped you will receive an automated confirmation e-mail directly to your inbox. If you fail to do so, and wish to know the status of your order please do not hesitate to contact us at

What if I receive an incorrect or faulty order?

We’re sorry your product is incorrect or faulty. To help resolve this as quickly as possible, please contact our customer care team at and advise of your name, order number and a brief description of the fault or incorrect item.

If your question is unanswered, please do not hesitate to contact us at: If applicable, please include the following information…

Order number
Reason for enquiry
Contact details